Privacy Policy

1. Information we collect

• Account data. When you sign in, we collect your email address and account identifiers provided by our authentication provider.
• Content and usage. We process scripts, project settings, media you upload (such as images for characters or backgrounds), generated videos, and related metadata needed to operate the Service.
• Technical data. We may collect IP address, device and browser type, and general usage logs for security, debugging, and improving reliability.
• Integrations you enable. If you connect third-party services (for example Instagram or other social platforms), we receive tokens and profile identifiers as required to perform the actions you request. Those providers process data under their own policies.
• Payment data. Payments are handled by our payment processor. We do not store full card numbers on our servers; we may receive limited billing metadata (such as subscription status and transaction references).

2. How we use information

We use the information above to:

• Provide, operate, and improve the Service (including rendering and hosting videos)
• Authenticate you and secure your account
• Process subscriptions and credits
• Run automation features you configure (for example scheduled posting)
• Communicate about the Service (such as transactional emails)
• Comply with law and enforce our terms

3. Sharing and subprocessors

We share information with service providers who help us run the Service (for example cloud hosting, databases, authentication, email delivery, video rendering, analytics, and payment processing). They may only use data as instructed to perform services for us. We may also disclose information if required by law or to protect rights and safety.

4. Retention

We keep information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account subject to applicable law and legitimate business needs (such as billing records).

5. Security

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

6. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also disconnect linked integrations from within the Service where supported.

7. International transfers

We may process and store information in countries other than your own. Where we transfer personal data across borders, we take steps consistent with applicable law.

8. Children

The Service is not directed at children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

9. Changes

We may update this policy from time to time. We will post the updated version on this page and revise the "Last updated" date.

10. Contact

For privacy questions or requests, email support@noface.video.